ONE Active Server Pages Product Home Page Developer Site Version


Contacting Customer Support

Use the following procedure to contact Customer Support if you encounter problems while using Sun ONE Active Server Pages.

To contact Customer Support

  1. Open the Administration Console by using the following URL:

  2. http://[HOSTNAME]:[PORT]

    where [HOSTNAME] is the hostname of the Web server configured to run with Sun ONE ASP, and [PORT] is the port on which the Administration Console is running (5100 by default).

    The Server Management page displays.

  3. In the left navigation pane, click Customer Support.

  4. On the Customer Support page, click the Submit a question tab.

  5. The Submit a question page displays.

  6. In the text boxes, type your name, e-mail address, and a description of the problem.

  7. Click Submit.

Note icon Note If you are unable to submit your problem as described in the previous steps, contact Customer Support using the Web form at the following URL:
   If you do this, be sure to include the license number that is displayed on the ASP Server Licensing page. To view this page, click Server Licensing in the left navigation pane of the Sun ONE ASP Administration Console.